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Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses.
- Sales Rank: #2015558 in Books
- Published on: 2002-07-09
- Original language: English
- Number of items: 1
- Dimensions: .65" h x 7.52" w x 9.14" l,
- Binding: Paperback
- 416 pages
Review
I have really enjoyed reading the book, and feel it is very well written. It strikes a nice balance of providing information and examples to illustrate the main points.
About the Author
James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."
Most helpful customer reviews
0 of 0 people found the following review helpful.
... book with minor highlights but it is in overall good condition. Needed this for a class
By Lexi
Received this book with minor highlights but it is in overall good condition. Needed this for a class... it contains great information for those interested in quality management.
0 of 0 people found the following review helpful.
Five Stars
By yvonne suander
very helpful with my study for my six sigma certification
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